Aftersales Trainee

Job Summary:
Join our dynamic team at Henrys Suzuki as an Aftersales Trainee. We are a Glasgow based family business within the automotive industry, dedicated to providing exceptional customer service and maintaining long-term relationships with our customers. As an Aftersales Trainee, you will play a crucial role in supporting our aftersales operations and ensuring customer satisfaction. This is a unique hybrid role where your time will be split between our service reception and our parts department. You will receive an IMI accredited Parts Apprenticeship.

Duties:
- Assist in providing top-notch customer service by promptly addressing inquiries, resolving issues, and ensuring a positive customer experience.
- Learn and apply customer service techniques to support the aftersales team in achieving targets.
- Utilise our dealer management system effectively to manage customer data, appointments, and service requests.
- Identifying parts, ordering parts from internal/external sources and picking/packing parts.
- Communicating with the workshop, managing stock and invoicing.
- Engage with customers over the phone with professionalism and excellent phone etiquette to promote upselling opportunities.
- Collaborate with the team to maintain efficiency and contribute to the overall success of the aftersales department.

Experience:
-No previous experience required.
- Ideally suit a school leaver who is looking for an exciting career in the automotive industry.
- Strong communication skills to effectively interact with customers and team members.
- Demonstrated ability or willingness to learn systems.
- Organizational skills to manage tasks efficiently and prioritise responsibilities.

As an Aftersales Trainee at Henrys Suzuki, you will have the opportunity to develop your skills in parts and customer service. We offer a supportive work environment where you can grow professionally and contribute to our commitment to excellence in customer satisfaction. If you are a motivated individual who thrives in a fast-paced environment and values communication and teamwork, we invite you to apply for this exciting opportunity.

This is a three year apprenticeship and the salary will increase in line with national apprentice rates. Once qualified you will move to a competitive salary with company benefits.

Job Types: Full-time, Apprenticeship

Pay: From £6.40 per hour

Expected hours: 44 per week

Benefits: Company pension & Employee discount

Schedule: Monday to Friday
    
Supplemental pay types: Bonus scheme

Experience: Sales: 1 year (preferred)

Licence/Certification: Driving Licence (preferred)

Work Location: In person

To apply please send your C.V. to Peter Mustard peter.mustard@henrys-cars.com

 

Closing Date

31/07/2024

Location

Glasgow

Working Hours

Expected hours: 44 per week

Salary

£6.40 per hour