Service Advisor

Are you passionate about cars and providing exceptional customer service?

Join our team at Henrys Cars Glasgow as a Service Advisor!

About Henrys Cars:

Henrys Cars is a leading car dealership in Glasgow, offering a wide selection of new and high-quality used vehicles. We are a customer-focused company that prides itself on providing exceptional service.

About the Role:

We are searching for a highly motivated and customer-focused Service Advisor to join our growing team. This is a full-time position. You will play a vital role in ensuring customer satisfaction by providing expert advice and managing the service process for our valued customers.

  • Welcome customers in a warm and professional manner and actively listen to customer concerns.
  • Clearly explain service and repair options, including estimated costs and timelines.
  • Obtain customer authorisation for repairs and ensure all paperwork is completed accurately.
  • Liaise with technicians to ensure timely and efficient repairs.
  • Maintain clear communication with customers throughout the service process.
  • Process customer payments and ensure a smooth checkout experience.
  • Maintain a clean and organised service reception area.
  • Contribute to a positive and professional service environment.

About You:

  • Previous experience as a Service Advisor in the automotive industry (preferred).
  • Excellent communication, interpersonal, and customer service skills.
  • The ability to build trust and rapport with customers.
  • A meticulous and organised approach to work.
  • Proficient in using computer software for service scheduling and invoicing.
  • A valid UK driving license is a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity for career progression within a successful company.
  • Be part of a supportive and dynamic team environment.
  • Work in a modern and well-equipped service department.
  • 33 days holiday increasing to 35 after 2 years

If you are a highly motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply.

Please submit your CV to Derek.Cree@henrys-cars.com and Keir.Dunlop@henrys-cars.com 

Closing Date

31/07/2024

Location

Glasgow

Salary

Competitive salary and benefits package.