Start your journey with a Suzuki apprenticeship
Here at Henrys Suzuki we are looking for the next generation of enthusiastic and hardworking apprentices that share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for administrative and customer relation aspects of service department operations.
If you’re fired up about forging an exciting career in the automotive industry, joining Suzuki’s Apprenticeship Programme is a decision that instinctively makes sense. We’ll give you the opportunity to get your life into gear. Top gear, that is.
Training on the Suzuki Apprenticeship Programme is geared around hands-on practical experience. This will be a fantastic opportunity to improve your long-term career prospects, whether you are starting out in your first job, or progressing at work. Whoever you are, whatever your background or circumstances - if you want to start your career in the automotive industry an apprenticeship is a great place to start.
Customer Service Specialist Apprentice
What does the job entail?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
Skills required?
No specific skills are required, however an interest in customer service and the automotive industry would be beneficial.
Qualifications required?
GCSEs grades 9-4/A*-C or Functional Skills Level 2 in maths and English or equivalent.
If you do not have the required grades your application will not be considered.
Training?
Level 3 Customer Service Specialist Standard - 15-18 months
Personal Qualities?
- Passionate about the industry, and committed to the development of your knowledge and skills
- Customer focused, able to keep customers experience in mind throughout
- Team player - assist colleagues when workshop is under pressure, and take ownership of any safety issues you identify in the workplace
- Thorough and able to work with defined processes and guidelines
- Honest with high levels of integrity
Prospects?
Possible permanent role upon successful & satisfactory completion of the apprenticeship.
For more information or to apply please email [email protected].
If applying please add your CV and a covering letter.