Henrys Škoda strive to deliver a 5-star experience during every visit.

Before Your Visit

We will provide flexibility and choice of dates and times for booking and completion. Our price will be all-inclusive for the work we agree to undertake.

During Your Visit

We work and aspire to the values set out in the ŠKODA Customer Promise. We promise that on every visit:

Henrys Škoda strive to deliver a 5-star experience during every visit.

Care and consideration for you and your car

We will:

  • Work competently and in your best interest
  • Treat you as a valued individual and respect and care for your property.
Henrys Škoda strive to deliver a 5-star experience during every visit.

A flexible and convenient service

We will:

  • Provide flexibility and choice of dates and times for booking and collection
  • Ensure our price will be all-inclusive for the work we agree to undertake
  • Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented to us
  • Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings
  • Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight
Henrys Škoda strive to deliver a 5-star experience during every visit.

Expertise and attention to detail with no surprises

We will:

  • Complete the work as agreed with you
  • Always gain your authority if any additional work is required
  • Keep you informed of progress and advise you when your car is ready
  • Complete a complimentary visual health check if your vehicle is left with us which includes our professional recommendations
Henrys Škoda strive to deliver a 5-star experience during every visit.

A clear explanation of our work

We will:

  • Ensure our invoice matches the booking price
  • Provide a full explanation of work completed and any charges made
  • Communicate clearly in an open and honest way avoiding jargon
  • Review the vehicle condition report and explain all work completed
  • Where possible, perform a walkaround of the vehicle with you
  • Value your feedback and will encourage you to complete our 'your opinion counts' survey so you can tell us what you liked and how we can improve further
Henrys Škoda strive to deliver a 5-star experience during every visit.

We Also Offer

  • MOT by appointment
  • Air Conditioning Servicing
  • Full Four-Wheel Alignment Services
  • Comprehensive Valet Services
  • Adaptive Cruise Control and Lane Calibration
  • Free exterior wash on every visit

Thank you for your choosing Henrys. We aim to deliver a 5 Star experience

If you have any questions about your visit today, please call 0141 552 9000 or email our
Aftersales Manager: Derek.cree@henrys-cars.com